The average increase in bank fees charged to customers since 2012 is 45%. According to the Fédération romande des consommateurs, the banks justify themselves via digitalisation and negative interests. Consumer advocates, on the other hand, denounce increases made without transparency.
For instance, the Banque Cantonale Neuchâteloise (BCN) has offered its customers earthquake insurance. This service alone was enough to justify a fee increase of more than 60% at the NCB for current account holders at one time. In an interview with RTS, Pierre-Alain Leuenberger, General Manager of the Banque Cantonale Neuchâteloise, defends himself against having suddenly increased bank charges and explains that they have previously remained unchanged for 10 years. "It is an advantage for clients that these fees have not changed by 3 to 4% every two years," he concludes.
The Fédération romande des consommateurs has drawn up a comparison of these bank charges. If you pay 0 francs to the Migros Bank, the Jura Cantonal Bank or the Vaud Cantonal Bank, the amount rises to 240 francs at UBS. The biggest problem is that there are no limitations and no legal authority whatsoever to regulate the practice. When Swiss Post wanted to introduce a fee, the result was bitter: according to RTS, 30,000 accounts were closed out of consumer dissatisfaction. The solution would be to look to the neo-banks, such as N26 or Revolut, which are shaking up the traditional banking sector.